Frequently Asked Questions

Our current standard fee for individual therapy is $175 per 50-minute session. Our standard fee for relationship therapy, sometimes referred to as "couple's therapy" is $225 per 50-minute session. *

*More about current fees

Current fees are based upon our areas of expertise and/or specializations, years of experience, our credentials and community standards for therapists who are both master's level educated and licensed in the state of Colorado. Our current fee structure also reflects our values to maintain a small business that is sustainable for our therapists and to offer high quality, individualized therapy to our clients.

If cost is a barrier, let's discuss your situation. Depending on availability, as well as genuine and sincere financial need, we may be able to offer you a reduced price. We offer sliding scale options at Rooted Acorn Counseling to create opportunities for affordable high quality, individualized therapy, and as an action step toward impacting systemic inequalities in our queer community.

This reduced fee is based upon an honor system, and we will not request proof of income. When requesting a sliding-scale rate please consider want you can reasonably afford. By paying a rate you can reasonably afford you will increase access for others who are truly enduring financial hardship and in need of a sliding-scale rate. Your honesty will ensure our sliding scale options reach those who need affordable resources, and support the collective healing and thriving of our queer community.

We accept credit cards and/or HSA cards for services. For your convenience, our secure portal uses Stripe for all payments and will securely save your card for auto-payments. Through our portal, you will be able to change cards at any time or pay late payments should there be an issue with your card.

We request at minimum 24 hours advanced notice if you wish to cancel or reschedule your session. For any no show or late cancellation, you will be charged the full session fee. We are aware that life happens and Colorado winters are unpredictable! We are always willing to offer make-up sessions in the case of emergency, illness and dangerous driving conditions.

We are out-of-network (OON) with all insurance and unable to bill your insurance. You may see us listed in your insurance portal. This is because we were previously in-network at a different therapy practice. However, Rooted Acorn Counseling is not in-network.

There are many reasons we do not accept insurance. Not contracting with insurance companies allows us freedom as therapists to focus on providing quality services to you. We have the time and resources to be fully focused on each individual. Insurance companies reimburse private practice therapists at a rate that is not sustainable without therapists making choices to overbook their calendars. The latter impacts therapists and the folks choosing to work with them. When therapists are overbooked, they are less effective, less present, and more prone to burnout, which then negatively impacts the quality of care you are ultimately receiving. We know this scenario never serves anyone involved. It sucks! So, we have made the difficult choice to not contract with insurance companies. We do offer a limited number of sliding scale spots to offset this and know this is only a small way we can impact this much larger scale issue.

Another reason we do not accept insurance is confidentiality. A priority we hold is protecting your privacy as a client. You can expect more privacy and control over your therapy when not using insurance. Insurance companies require a psychiatric diagnosis for insurance reimbursement. Most people do not realize that this diagnosis may become part of your permanent health records. Working with therapists out-of-network allows you to choose a therapist on your own and to attend therapy meetings as much as you choose. There may be limitations regarding frequency and duration of therapy when choosing in-network providers.

If you have out-of-network benefits, it is possible you may be eligible for partial reimbursement from your insurance. We are happy to provide a Superbill for you to submit to your insurance company for reimbursement. We cannot guarantee any out-of-network coverage. So, we do recommend contacting your insurance provider ahead of time to determine any out-of-network coverage.

Insurance plans can be complicated. It is always best practice to contact your insurance customer service representative to learn about what is covered and what is not covered. Here are some questions to ask your insurance company:* 1) Do I have Mental Health benefits?; 2) What are my Out of Network benefits?; 3) Is there a deductible before I am reimbursed?; 4) Can I submit my own claims?; 5) What is your reimbursement rate?; 6) Do I have a maximum amount of money or visits that are allowed? *This list is not comprehensive, but a starting point to understanding your coverage.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Read the full notice here about the Good Faith Estimate to understand your rights.

Current rates are based upon our areas of expertise and/or specializations, years of experience, our credentials and community standards for therapists who are both master's level educated and licensed in the state of Colorado. Our current fee structure also reflects our values to maintain a small business that is sustainable for our therapists and to offer high quality, individualized therapy to our clients.